Shipping & Refund Policy
Shipping policy
Shipping cost is based on weight and distance. Just add products to your cart and use our Shipping Calculator to see the shipping cost. Free shipping for orders over $150.
Orders are shipped within 1-2 business days (excluding weekends and major holidays). Â
Once your order has been placed, you will receive an email notification with tracking info. Note that we cannot be responsible for delays in shipping once picked up by the carrier.
Return policy
We have a 14-day return policy, which means you have up to 14 days after the delivery date to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
To start a return, you can visit our returns portal. Please note that returns will need to be sent to the following address:
Shipmonk/Featherie
285 Centerpoint Blvd.
Pittston, PA 18640
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@featherie.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to to choose exchange in our returns portal.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weâve approved your return, please contact us at help@featherie.com
